NetBet Casino - 플레이어의 출금이 지연되었습니다.

I did everything right. Deposit via Sofort Klarna won on May 31st, same day, documents sent and deposit proof delivered and payment requested but no payment approval and no response from the casino. Neither via email nor via chat, please help me

Ich habe alles richtig gemacht. Einzahlung per Sofort Klarna am 31.05 gewonnen am gleichem Tag Unterlagen geschickt und Einzahlung Nachweise geliefert und Auszahlung beantragt aber bis heute keine Auszahlung genhmigung und keine Antwort von den Casino Weder per email noch per chat ich bitte eure Hilfe

Dear Ammar,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Thank you for your help the problem is solved you can close the case. Thank you again for your response.

best regards

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Ammar for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.