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The player requested a withdrawal of £720 and sent all the needed documents for verification. The casino declined the player's withdrawal without any relevant reason. There is no update on this case ever since.

Elliso, from Marocco, had been a devoted player of the casino for about two years. He made two withdrawal requests in the amount of around €511. The withdrawal was delayed and later on, they closed his account with all the funds he had there. He was trying to gain his money back, but he's being unsuccessful. There is no update on this case.

Ruth became a devoted player because she really liked the various games and the bonus that the casino had to offer. After she used one of the bonuses and won money, her withdrawal was denied. The casino claimed that she had used a Martingale strategy, which meant that she doubled her bets after losing. The ThePOGG representative tried to help Ruth but wasn't able to. The casino responded to their messages but wouldn't provide any sufficient proof about the terms and conditions being breached. This case remains open and unresolved.

Jessica from Germany was a devoted player of the casino with a verified account and only a good experience. After some time, her account was blocked and she was asked to verify some information via phone call. Even though her account was successfully verified, it was still blocked. The casino declared that their fraud management reviewed her account again and all the details of her case confirmed that it should stay blocked. Jessica was unhappy with the result and asked the casino for more thorough proofs of the accusation. The case remains unresolved.

Patrick complained about getting his winning of £7,333 denied due to the accusation of a double account. Later on, the casino answered the complaint on Askgamblers where they stated that the player used a Martingale betting strategy or a software endowed with artificial intelligence that was also used on a different player's account. Patrick disagreed with the casino's decision and insisted on to receive his winning. The casino met him halfway when they proposed to him that they would pay him if he would send them documents for verification and finished the wagering requirements. This case is full of accusations without any proof from the casino and ironically, the player was the one that was supposed to send the proof. This case is still unresolved.

The player, Sandeep, made a deposit, accepted a bonus, won, and requested a withdrawal of €2,673. The casino asked him for some documents for verification and informed him that they would have to use a different payment method for a payout than he used for the deposit, the wire transfer. When all Sandeep's documents were provided to the casino, they accused him of a duplicate account. Sundeep disagreed and said that it was the casino who was making up false accusations. There is no further information on this case.

The player requested a withdrawal of his winnings but it was denied due to unfinished wagering requirements. There's no further information and even though the casino responded to the complaint with an explanation, the player did not. No further details are available ever since.

Harley, from the UK, requested a withdrawal but it was denied and her account was closed. The casino asked her to provide documents for verification and after she did so, they told her that her account was closed permanently. They told Harley that her documents were fake and not illegible. Harley was confused and unhappy about the result and maintained that it is the casino who was looking for a reason not to pay her the winning. This case is very confusing and strange where the player's account was closed before she sent the documents for verification. The case is still unresolved.

The player submitted a withdrawal request and found out through a live chat that their account had been under the investigation of a payment agent. According to an Askgamblers representative, who had the honor to communicate with the casino, informed the player that they didn't fulfill the wagering requirements of the bonus. Although the player claimed that since the account was blocked due to the investigation, they didn't get the chance to do so. After the casino reopened the player's account, the bonus was already expired.