NewVegas Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello , my name is Mike F. I've been playing / depositing at New Vegas Casino for close to 2 years now. I won approx $3000 and made a withdrawal request for $1500 on 6/26/2023. The main problem is there is no longer any support. They have always had a live chat feature but for the last week it no longer exists. They also have not responded to my last 4 emails. This looks like they are no longer in business yet the site still exists. I have spent alot of money here and now seems as if I got scammed. Can you please help?

Dear mikeff63,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Has your most recent withdrawal request been processed or is it still shown as pending?

When was the last time you successfully communicated with the casino?

When exactly did you send e-mails to customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mikeff63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.