Nomini Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello.

It's about the fact that I have almost 10,000 euros in my account at nomini. I had 5,000 euros paid out on November 6th, 2021. Since then it's in progress. You get something different from the staff every time. It will be paid out today or it will take a while, or the finance department has so much to do .. I have never read good things on the forum and still believed in the good things .. please help me get my money 🙁

Hallo.

es geht darum das ich bei nomini fast 10.000 Euro auf meinem Konto habe. 5.000 euro habe ich am 06.11.2021 auszahlen lassen. Seitdem ist in Bearbeitung. Von den Mitarbeitern bekommt man jedes Mal etwas anderes gesagt. Es wird heute ausgezahlt oder es dauert noch, oder die finanzabteilung hat so viel zu tun.. ich habe bei dem Forum nie gutes gelesen und trotzdem an das Gute geglaubt.. bitte hilft mir das ich mein Geld bekomme 🙁

Dear Michelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Michelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

thank God this amount has been clarified 🙂 now I hope that the other amount doesn’t take too long 🙂

dieser Betrag hat sich Gott sei dank geklärt 🙂 jetzt hoffe ich das der andere Betrag nicht all zu lange dauert 🙂

Thank you, Michelle, for your reply. Do I understand correctly that you've received the first payment? Please keep me informed about the remaining payout.

Dear Michelle,

Have there been any developments since our last conversation?

Dear Michelle,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Everything clarified 🙂 thank you very much !!!

Alles geklärt 🙂 vielen lieben Dank!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michelle, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru