나는 오랫동안 카지노에 등록되어 있고 지난 목요일에 €700(신뢰할 수 있음)의 금액을 지불했으며 그 이후로 진행 중입니다.
고객 서비스에서 내가 하고 싶은 내 계정을 확인해야 한다고 말했습니다.
하지만 확인 이메일을 받지 못했습니다. 지원 직원이 2022년 1월 30일에 확인 이메일을 받았다고 말했습니다.
모든 폴더(스팸 폴더 포함)를 확인했지만 불행히도 아무 것도 찾지 못했습니다.
지원팀에 링크나 이메일좀 알수있냐고 몇 번이나 여쭤봤는데 본인이 일반지원이고 확인팀이 담당한다고 해서 지원팀에서 링크나 이메일 주소를 받아보려고 했더니.. . 헛된 ...
결제가 정상적으로 처리될 수 있도록 계정을 확인하고 싶습니다.
미리 감사드립니다.
마음을 담아
I've been registered with the casino for a long time, paid out an amount of €700 (Trustly) last Thursday, which has been in process since then.
customer service said I needed to verify my account, which I would like to do.
but I did not receive an email for verification, the support employee said I had received an email for verification on January 30th, 2022.
I checked all folders (including the spam folder), but unfortunately I couldn't find anything.
I asked the support staff several times if I could have a link or email, but he said he is the general support, the verification team is responsible for that, so I tried to get a link or an email address from the support team... in vain ...
I just want to verify my account so that the payment can be processed normally.
thanks in advance.
With best regards
Bin seit längerem bei dem Casino registriert, habe am letzten Donnerstag einen Betrag von 700€ (Trustly)ausgezahlt, der seitdem in Bearbeitung ist.
der Kundenservice meinte, ich müsste meinen Account verifizieren, was ich auch gerne tun würde.
habe aber keine email zur Verifizierung erhalten, der Support Mitarbeiter meinte ich hätte am 30.01.2022 eine email erhalten zur Verifizierung.
hab sämtliche Ordner ( auch den Spam Ordner) geprüft, leider konnte ich nichts finden.
habe den Support Mitarbeiter mehrmals gefragt, ob ich einen link oder email haben kann, er meinte jedoch er ist der allgemein Support, dafür ist das Verifikations Team zuständig, daraufhin versuchte ich einen link oder eine email Adresse vom Support Team zu bekommen... vergeblich...
ich möchte lediglich mein Konto verifizieren, damit die Auszahlung normal über die Bühne geht.
danke Ihnen im Voraus.
mit freundlichen Grüßen
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