NordSlot Casino - 플레이어의 계정이 비활성화되었습니다.

Hi there,

My account was blocked for no reason and I cannot write to live support because I cannot log in.

A payment of 250 euros is currently still outstanding.

Username: neiliyoo

LG

Hallo,

mein Konto wurde grundlos gesperrt und ich kann den Livesupport nicht anschreiben, da ich mich nicht anmelden kann.

Aktuell steht noch eine Auszahlung i.H. von 250 Euro aus.

Benutzername : neiliyoo

LG

Dear neiliyoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, the support team contacted me and everything has already been clarified. Still, thank you and have a nice day.

Hallo, das Support Team hatte sich bei mir gemeldet und alles bereits geklärt. Trotzdem Dankeschön und einen schönen Tag noch.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, neiliyoo, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you happy new year.