Ocean Breeze Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello, I've been waiting for my payment of 800 euros since July 5, 2021. I contact support non-stop, but I keep getting the same answers, namely that they send a message to the finance department and I have to wait until they notify me, but nothing comes.

My account is verified. I have deposited several times at this casino and win once and do not get my winnings paid out I really advise everyone not to play there.

Hallo und zwar ich warte seit dem 5 Juli 2021 auf meine auszahlung in Höhe von 800 Euro. Ich wende mich non stopp an den Support jedoch bekomme ich ständig die gleichen Antworten und zwar das die sie eine Nachricht an die finanzabteilung senden und ich warten muss bis mich diese benachrichtigt jedoch kommt da nichts.

Mein Konto ist verifierziert. Ich habe mehrmals in diesen casino eingezahlt und gewinne einmal und bekomme mein Gewinn nicht ausbezahlt ich rate wirklich jedem da nicht zu spielen.

Dear Milanka,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but half a year is a long time indeed.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Milanka,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request.

Additional comments from the player:

"Hello, I have already written about 800 euros that the casino did not want to pay me out and they meant that I had asked for the money back, which I did not have. So I got the money back to my player account after 6 months of playing and made 11000 euros jz I'm waiting for the first payout of 5000 euros and as always I get the same answer from the chat supporter please be patient there's a delay nothing happens."

Dear Milanka,

Thank you very much for getting back to us. Do I understand correctly that you have never received any payout from this casino? How many days ago you've requested your last withdrawal?

Approximately January 20th but normally it should be processed within a week. LG

Ungefähr 20 Jänner aber normaler Weise sollte es innerhalb von einer Woche bearbeitet werden. Lg

Dear Milanka,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.