Odds96 Casino - 플레이어의 당첨이 취소되었습니다.

Dear Casinoguru Support Team

After analysing previous complaint regarding Odds96 you can know well that Odds96 always trying to forfeit user's Winning, Blocking account, adding additional t&c etc.I am also one of the player from them which is facing withdrawal issue.My Account is already Fully Verified but Customer Support saying my account is under review and they're not approving my withdrawal.I have informed earlier so that Odds96 cannot block my account and cannot forfeit my winning.Also I have not activated any Bonus,I played with my Real deposit money.Also I was Betting Real as you can see I have lost multiple time and won in last.

Deposit Date: 01/04/2023

Deposit Amount: 10000₹

Deposit Method: Astropay

Winning Amount: 6840₹

Total withdrawal requested: 16840₹

Registered Number: 95*****507

Registered Email: me*******29@gmail.com

Dear life829,

Thank you very much for submitting your complaint and for forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear life829,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.