OddsRing Casino - 추가 인증으로 인해 출금이 지연되고 있습니다.

I have had an account with them for years and was fully verified upon winning they asked for drivers license passport and birth certificate they needed old back account that would have been provided before and credit card numbers that over time have been changed but accounts are the same. I explained I do not have the old cards anymore and the statements say account number not cc number and they will not verify! They have more then enough information now to prove Identity and holder of account but they are being very slow and giving me a run around. I’ve asked my lawyer what to do, meeting with him to find out next step to receive winnings

Dear brittanycsoma,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OddsRing Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do your winnings come from a deposit made by a verified payment method, please?
• Do you have any proof that the old credit cards were issued in your name, such as a confirmation issued by your bank?
• Could you please send me the recent relevant communication between you and the casino on the topic? Please include your and the casino's responses. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I did etrasfer for the deposit and applied to have withdrawal the same way I have sent all bank statements that are the same account but the visa debit numbers have changed and I do not have access to them but i don’t keep old cards pretty sure bank takes them I was fully verified until I try to make a big withdrawl then the say I’m not but my account was status fully verified

Please send me the recent relevant communication between you and the casino to my email at tomas@casino.guru for review so we may have a complete picture of the situation before we contact the casino.

I apologize for the inconvenience.

Dear brittanycsoma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.