Platincasino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

Good day!

I requested a withdrawal on March 20, 2025. Since then, the withdrawal has been rejected every day.

I am fully verified.

The first time: I am not allowed to transfer money back to my credit card.

The second time: I tried a bank transfer (I was told this by the help chat) (I documented everything). I was rejected again and asked to transfer the money back to my credit card.

The third time: I requested it back on my credit card. --> It was rejected again without explanation. When I inquired, I was told there was a technical error, and therefore my withdrawal was canceled.

I don't know what to do anymore. It's very tiring.

Thank you for your help.

Guten Tag!

Ich habe am 20.03.2025 eine Auszahlung beantragt. Seitdem wurde jeden Tag die Auszahlung abgelehnt.

Ich bin vollständig verifiziert.

Beim ersten mal: Ich darf nicht auf meine Kreditkarte rücküberweisen.

Beim zweiten mal: Habe es mit Banküberweisung probiert. (Wurde mir vom Hilfe-Chat gesagt) (Habe dies alles dokumentiert). Wurde wieder abgelehnt mit der Bitte wieder auf meine Kreditkarte zu überweisen.

Beim dritten Mal: Ich habe es wieder auf meine Kreditkarte angefordert. --> Wurde wieder abgelehnt ohne Gründe. Als ich nachgefragt habe wurde mir gesagt: Es gab einen Technischen Fehler und deshalb wurde meine Auszahlung storniert.

Ich weiß nicht mehr weiter. Es ist sehr mühsan.

Vielen Dank für Ihre Hilfe.

Dear bweliasleb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear bweliasleb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear bweliasleb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.