Platincasino

안녕하세요, 2024년 11월 1일 금요일에 €4538을 획득했습니다. 당연히 즉시 출금을 요청하고 바로 서류를 업로드했습니다. 서류 3개가 즉시 승인되었습니다. 하지만 스크린샷은 아직 검토 중입니다. 일요일 저녁에 프로필을 확인하니 출금이 취소된 것을 보고 다시 출금을 시작했습니다. 일요일부터 출금이 보류 중입니다. 고객센터에 문의했지만 안타깝게도 답변이 없었습니다. 그래서 VIP 서비스에 문의했고 바로 답변을 받았습니다. 좀 더 시간이 걸리고 서류를 확인해야 한다고 했지만, 신분증과 전기세는 오래 전에 이미 승인되었습니다. 온라인 뱅킹 스크린샷만 승인되지 않았기 때문에 오늘 은행에 가서 종이 명세서를 받았습니다. 그것도 바로 제출했습니다. 지난 이틀 동안 아무 일도 일어나지 않아서 지연시키려는 것 같습니다. VIP팀에 문의하면 항상 인내심을 가지라고 합니다. 이제 4일이 지났지만 아직 진전이 없습니다. 온라인에서 읽은 내용에 따르면, 많은 사람들이 카지노에서 상금을 지불하지 않고 고객 서비스에서 메시지에 답장조차 하지 않는 비슷한 문제에 직면합니다. VIP 팀만 저에게 답장을 하지만, 그들은 실제로 도움을 주지 않습니다. 따라서 저는 카지노에서 받아야 할 상당한 금액, 즉 제 상금이기 때문에 여러분의 도움을 요청하는 것입니다. 그리고 저는 보너스로 플레이하지 않았습니다.

Hello, on Friday, 1.11.2024, I won €4538. Naturally, I immediately requested my withdrawal and uploaded my documents right away. Three documents were instantly accepted. However, my screenshots are still pending review. On Sunday evening, I checked my profile and noticed that my withdrawal had been canceled, so I initiated the withdrawal again. Since Sunday, the withdrawal has been pending. I contacted customer service, but unfortunately, no response was received. So, I reached out to the VIP service, and I did get an immediate reply. I was told that it would take a bit longer and that they would still need to verify the documents, although my ID and electricity bill had already been accepted long ago. Only my online banking screenshots hadn't been accepted, so today I went to the bank to obtain a paper statement. I submitted that immediately as well. I feel like they are trying to stall me because nothing has happened for the last two days. When I contact the VIP team, they always tell me to be patient. It has been four days now, and there is still no progress. Based on what I read online, many people face similar issues where the casino does not pay out their winnings, and customer service doesn't even respond to messages. Only the VIP team replies to me, but they don't really help. Therefore, I'm asking for your assistance because it's a significant amount of money I'm supposed to receive from the casino, meaning my winnings, and I did not play with a bonus.

Hallo ich habe am freitag 1.11.2024 4538 € gewonnen. natürlich habe ich meine Auszahlung gleich getätigt und auch sofort meine Dokumente hochgeladen. Drei Dokumente wurden sofort akzeptiert. Meine Screenshots sind immer noch auf einer Sanduhr. Am Sonntag Abend dachte ich. Ich schau mal ins Profil wurde meine Auszahlung storniert also habe ich diese Auszahlung erneut getätigt. Seit Sonntag steht die Auszahlung aufstehend. Ich habe den Kundenservice kontaktiert da kam leider keine Nachricht zurück. Also habe ich den VIP Service angeschrieben da kam auch sofort eine Antwort. Es würde im Moment etwas länger dauern und man Würde die Dokumente noch prüfen Ausweis Stromabrechnung wurden ja schon lange akzeptiert. Nur die Queen Shirts vom Online Banking wurden noch nicht akzeptiert also bin ich heute zur Bank und habe mir auch extra einen Kontoauszug geholt. Den habe ich auch sofort eingereicht. Ich habe eher das Gefühl, dass die mich hinhalten möchten, denn seit zwei Tagen passiert gar nichts mehr und wenn ich dem VIP Team schreibe, heißt es immer ich soll mich gedulden. Es sind mittlerweile vier Tage vergangen und es ist immer noch nichts passiert und auch was ich im Internet nachlese, haben viele Menschen die Probleme, dass das Casino die Gewinne nicht ausbezahlt und auch der Kundenservice nicht mal reagiert auf die Nachrichten. Bei mir reagiert auch nur das VIP Team aber wirklich weiterhelfen tun die mir nicht. Ich bitte Sie daher um Hilfe, weil es wirklich eine Menge Geld ist , was ich von dem Casino bekomme, sprich mein gewonnenes Geld und ich habe nicht mit Bonus gespielt.