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My withdrawal has not been approved even after 9 days. The actual reason has not been stated. The chat is answered with a ready-made answer and emails are not answered

Kotiutustani ei ole hyväksytty 9 päivänkään jälkeen. Varsinaista syytä ei ole kerrottu. Chatissä vastataan valmiilla vastauksella eikä sähköposteihin vastata

Dear Eduzki98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Eduzki98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.