Pokiez Casino - 플레이어의 상금이 압수되었습니다.

Won and won big. $180 thousand. Had met all my waggering requirements. After trying to make my first withdrawal of $10000 and having completed all my documents, the casino sends me an email saying I was in breach of the their conditions and removed all my winnings and left me with $100. Absolute scumbags. No way to contact them after the first few emails. Avoid this casino.

Dear Callum,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated or been activated inside your account? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Callum,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.