Pulp Casino - 플레이어의 계정이 차단되었습니다.

I have been playing at pulp for sometime and up until now I have been enjoying it. 2 weeks ago I had a great day where a won 500 on Gonzos Quest! I then verified my account with the online chat. Immediately after this I was locked out of my account. When I login I just get a black page with the pulp logo in the top left and no access to my wallet. I have messaged support every single day and they always come back with the same answer, "our techs are working on your issue and will be in contact with you via email in the next 24 hours".

it’s such a shame because I enjoyed the casino but now I just feel as though I am being scammed.

Hello Christopher,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Pulp Casino. Please allow me to ask you a few more question before we would move forward.

Did you already request for the withdrawal? Did the casino confirm if you are verified or not? Did you use any bonus to accumulate your winnings?

Please note that if the verification is not done yet, it might be the cause of your account block as it is a standard procedure in some casinos to block the account until the player is fully verified.

Please forward any screenshots and conversations regarding this case to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

thank you for your reply. I’m afraid I don’t have any screenshots. I put in for verification via the normal method and then a week or so into that process I messaged support to see how it was coming along. I was asked to show the front of my payment card which I did and then got told my account had been successfully verified. There were no bonus funds, just straight deposits. Thank you for getting back to me.

Sorry forgot to say that I have no pending withdrawals at the moment. There should be 500 in my account ready to withdraw.

Thank you Christopher for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it and I hope we will be able to help you out.

Regards,

Nick

Hello Christopher,

I have reviewed your case and understand the situation. I will contact the casino to see if I can help.

We would like to invite Pulp casino to join the conversation and aid in the resolution of this complaint.

Dear Pulp casino,

Can you provide any update regarding the status of Christopher's account?

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Christopher,

I tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

The casino has a Curacao license listed on its website, but we were not able to verify its validity.

However, I still recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best regards

Adam