PureWin Casino - 플레이어의 질문 내기 요구 사항.

I made deposit of 9900 with 100% casino welcome bonus dated 26/7/21...wallet topu at 19800..i played roulette n lost some round then suddenly real depost cash became zero n bonus amount remained intact... Later i played on slot game n bonus increased to 10200 n deposit become "0" i enquired chat supported they suggested to deposit realmoney to get wagering requirements over... Such a fraud site guys dont play in this site...lost 9900

Dear Rebin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you have played your winnings? If that’s the case, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Looking forward to hearing from you.

Best regards,

Petronela

I played roulette...but is shows wallet balance as 20000 then l loss some round then reduced to 10k n they showed low balance but bonus kept intact.. Next round bonus increased to 10.2 k... They are askijg more money to meet wagering.. N welcome bonus is provided to play when no real money left in wallets.. Says support team

Could you please forward your game history to petronela.k@casino.guru?

Could you please forward your game history in Excel format? Thank you very much.

Its not available in site

Could you please request it from the casino directly? Thank you very much.

Dear Rebin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.