Raptor Casino - 플레이어의 탈퇴가 지연되었습니다.

Several weeks ago I won €400 with my own money and requested a payout. To date it is initialized and the support tells me the same sentences every time! Attention ‼️ Not recommended!!!

Vor mehreren Wochen habe ich mit eigenem Geld 400€ gewonnen und zur Auszahlung beantragt.bis dato steht es auf initialisiert und der Support erzählt mir jedesmal die gleichen Sätze! Achtung ‼️ Nicht zu empfehlen!!!

Dear Anton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

On April 13th, 2022 I indicated the 400€ for payment. So far not processed. Yesterday €20 payout already arrived

Am 13.4.2022 habe ich die 400€ zur Auszahlung angegeben.bis dato nicht bearbeitet. Gestern 20€ Auszahlung schon angekommen

And the Strange Thing is that o Yesterday make an 20€ withdraw and IT already at me. But the 400€ Not..

I fully understand your frustration, Anton. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Anton,

Have there been any developments since our last conversation, please? 

Dear Anton,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.