Revolution Casino - 플레이어의 계정이 폐쇄되었습니다.

I have a pending withdrawal of 500 euros that I requested 11 days ago and a balance of 1177 euros. I informed them that I would file a complaint with the INDEPENDENT GAMING AUTHORITY, and shortly after, they closed my account. I can no longer log in with my credentials.

εχω μια εναργη αναληψη 500 ευρω που τη ζητησα πριν 11 ημερες και ενα υπολοιπο 1177 ευρω τους ειπα οτι θα κανω καταγγελια στην ΑΝΑΞΑΡΤΗΤΗ ΑΡΧΗ ΠΑΙΓΝΙΩΝ και μετ απο λιγο μου κλησανε το λογαριασμο δεν μπορω να μπω με τους κωδικους

Dear n34ikos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did you receive any justification for account closure from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered in June 2024, I made a deposit of 100 euros, I got a bonus of 100 euros for the sports bet, where I reached 9000 euros with live betting on basketball, where after I put a limit of 1 euro, they made a limit on the account as a vip player, I could request 800 euros daily withdrawals where withdrawals were always approved with difficulty every day I called them on the chat and after 4 or 5 days the withdrawal was approved the last withdrawal I requested on August 20th where 11 days passed where every day I called them and they told me to be patient soon the withdrawal will be approved and I also had a balance of 1177 euros when I told them that I would file a complaint with the Greek authorities, INDEPENDENT GAMING AUTHORITY and you!!! GURU CASINO then they called my account

εκανα εγκραφη τον Ιουνιο 2024 εκανα καταθεση 100 ευρω πηρα ενα μπονους 100 ευρω για το αθλητικο στοιχημα οπου εφτασα με live στοιχηματισμο στο μπασκετ 9000 ευρω οπου μετα μου βαλετε οριο 1 ευρω εκαναν δηλαδη λιμιντ στο λογαριασμο σαν παικτης vip μπορουσα να ζητησω 800 ευρω ημερισιο οριο αναληψεις οπου η αναληψεις εγκρινιονταν παντα με ταλαιπωρια καθε μερα τους καλουσα στο τσατ και μετα απο 4 η 5 ημερες εγκρινονταν η αναληψη η τελευταια αναληψη την ζητησα στης 20 αυγουστου οπου περασαν 11 ημερες οπου καθε μερα τους καλουσα και μου λεγανε υπομονη συντομα θα εγκριθει η αναληψη και ειχα και ενα υπολοιπο 1177 ευρω οταν τους ειπα οτι θα σας κανω καταγγελια στης ελληνικες αρχες ΑΝΑΞΑΡΤΗΤΗ ΑΡΧΗ ΠΑΙΓΝΙΩΝ και σε εσας!!! GURU CASINO τοτε μου εκλησαν το λογαριασμο

Thanks for your reply.

Has the casino justified its decision to close your account and withhold your winnings?

Please send me the relevant communication between you and the casino. My email is tomas@casino.guru

Dear n34ikos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.