Royal Planet Casino - 플레이어의 출금이 지연되었습니다.

Partial payout, still waiting since February

Dear Staple,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify which payment method you have opted for to withdraw your winnings? Could you please clarify why you referred to the withdrawal as partial? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The partial payment was in bitcoin. I referred to partial because royal planet casino kept limiting my bitcoin withdrawal amounts to only $100 and even $50s. So I only received partial payouts, then it stopped and all also any communication from them.

Thank you very much Staple for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Now I would like Royal Planet Casino to join us in this case to explain what happend with the player’s withdrawals.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear staple, could you please confirm that your withdrawal is still pending or have you received your winnings already? If it is still pending I would like to ask Royal Planet Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still no money received.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru

The player has informed us through e-mail that his winnings were paid out:

"I received my winnings yesterday, thanks for your help in this matter."

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru