Scatterhall Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I am still waiting for my withdrawal to be processed and i do not see any reason for the delay since my account is fully verified.

In ToC it is stated that withdrawals are processed within 1-2 working days.

[4.2.3 We will process any withdrawal requests within 1 to 2 (1-2) working days from receipt of such request. Nevertheless, such timeframe may be extended in the eventuality that We need to undertake any KYC procedures or additional verification on the withdrawal request or any other verification that in our sole discretion is required prior to effecting the necessary withdrawal.]

Since several users on Casinoguru seem to have issues with delayed payments I am now filling up this complaint.

Dear NewkirkOnLy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have just received the payment and the complaint can hereby be closed.

Ich habe die Auszahlung soeben erhalten und die Beschwerde kann hiermit geschlossen werden.

Dear NewkirkOnLy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru