Scatterhall Casino - 플레이어의 탈퇴가 지연됩니다.

I have been waiting my withdraw now totally 14 Days. I did my first withdrawal 11.3.2023 and nothing has happen. I have done Verification and when i did win first time in this casino i had my withdrawal in 3 days. When i ask from scatterhall that why my withdraw is still pending they answer always that they notify financial department and will be processed soon. Still nothing happens. Weeks go and money not moving. There is rule that withdraws should be processed in 24hour and it takes 1-5 business day to get money. but this isnt true. Email from them:

"To clarify our withdrawal process, please note that processing of withdrawals only takes place on business days. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time it was requested. Once it enters the processing stage, the payment is sent to the payment system for payout. Please note that bank transfers may take anywhere from 1-5 business days to complete.

"

I have totally 1500€ money in casino, in withdraw 500€(daily limit) and 1000€ in account waiting.

Hope this helps something. i have seen a lot talking about missing payments with this casino.

Hello Nousut,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

The account has been confirmed on 27 February 2023. I played with a bonus.

I have talked with them almost every day regarding the withdrawal and in response they ask the payment department to check the matter or an automatic message about the processing time of the withdrawal.

Moi,

Tili on vahvistettu 27.02.2023. Pelasin bonuksella.

Olen puhunut lähes päivittäin heidän kanssaan koskien kotiutusta ja vastauksena, että pyytävät maksuosastoa tarkistamaan asian tai automaattiviesti kotiutuksen käsittelyajasta.

Dear Nousut,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Hello Nousut,

As the casino might have experience payout issues, it might still take a few days before the money would arrive into your account.

Please keep us updated and let us know if no money would arrive within the next 2 weeks.

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Dear Nousut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Blaaa blaa nothing has happen. Still waiting withdraw.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Still withdraw pending.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.