Sector 777 Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I have done the verification process and was approved to withdraw my funds so I did using bitcoin and they have yet to pay me my winning even after the 3 business days required. The bonus I used carries a 200 max cash out limit but they refused to accept that and said I would get a 100 max cash out instead along with trying to cash out the 100 I wanted to cash out the funds I deposited of 41 dollars and they first tried to deny me that. They made it near impossible to get to this point but still no withdrawal approved. Longest withdrawal useing bitcoin I’ve ever witnessed

Dear fostersink2316,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear fostersink2316,

Have you received your withdrawal from the casino yet?

No I have no received the full withdrawal, they have sent me $60 only for some reason when the withdrawal balance was $141??!!!?? It makes no since how they cheat there customers and expect you to return!?!?

Have you received any explanation from the casino as to why your winnings were reduced?

Please forward any relevant communication between you and the casino regarding the issue with your winnings and withdrawal to veronika.l@casino.guru. Thank you.

Dear fostersink2316,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.