Sector 777 Casino - 플레이어의 탈퇴가 지연됩니다.

I have played fair and verified my identity and submitted a withdrawal of $740 on 5/17/23. It is still processing, and I have emailed the withdrawal team three times to no reply. I've chatted with agents and they keep telling me to wait a day after day with no answer. I feel it's unprofessional to not even reply to my email and the website says payouts 7-10 days at most. Starting to think I've been ripped off

Hello sevsummers76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sector 777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account has been verified since about March 25. I used a bonus with my deposit but followed all rules and did my playthrough. It's been pending for about 3 weeks now and I last spoke with a customer chat yesterday and keep getting the same thing over and over. We are sorry for the delay and will message the appropriate team and rest assured they will take care of it. I keep getting that same answer over and over and emailed the withdrawal team and have heard nothing

Hello sevsummers76,

Is it possible to forward the communication between you and the casino so far regarding your issue to nikolas.b@casino.guru?

Dear sevsummers76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any tim