ShadowBit Casino - 플레이어에 정의되지 않은 문제가 발생했습니다.

Avoid that casino! Cheaters !!!

Dear igorbohacek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I won 1600eu at that casino I check before and they have skrill option for withdraw money after that when I finaly verificted my profile they said I can just withdraw to my bank account ofc I have block my bank account and I never use them...I ask them why skrill payout isnt possible and they didnt have any normal response for that....so I cant cashout that money....is same like I win nothing

Thank you, igorbohacek, for the clarification. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

Yes my account was verifited succseful at that casino, they said I can just withdraw to bank account

...I have blocked my bank account from state Slovenia for some another reasion and cant use bank account for nothing....I say that to support but support asisst thats only way to cahsout....

Thank you very much, igorbohacek, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, igorbohacek,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite ShadowBit Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear ShadowBit Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw the winnings if he is not able to withdraw via bank transfer?

Thank you in advance for providing the information.

asked if I could withdraw at skrill and they replied that the option was only a bank account,the casino's website was given a payout option on Skrill.

Even though my account was verificied, they refused and demanded my withdraw and say that only way for cash out is bank transfer...I have proofe of that -screenshot at my e mail

Dear igorbohacek,

I was in contact with a casino representative and was informed that the available withdrawal options are Bank Transfer or MiFinity.

If the Bank Transfer is not an option for you, are you please able to request a withdrawal via MiFinity? Do you see this option in your cashier?

Dear igorbohacek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru