Silveredge Casino - 플레이어의 철회가 지연되었습니다.

I requested a withdrawal on 12/7/20 for $999. I completed all the documents requested immediately (I've played several other places and understand exactly how to do this). I checked a few weeks later and was promised I would be paid on 12/24/20. Then I was told there was a delay and it would be paid 12/18/20, then 1/4/21 then I was 100% guaranteed it would be paid on 1/11/21, then was told to check back in 48 hours, I did on 1/13/21 and it was not paid, then I was told it would be another 48 hours, then another, then another and even today I was told "check back in 48 hours". Victor says there is no one I can talk to and he can give me no update whatsoever and to just keep checking back. Their site says 7-10 days to process a withdrawal, its been 52 days.

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, i requested it on dec 7, 2020 and sent in all the requested documents immediately. I was sent an email a day later asking for a better copy of my drivers license which i provided and replied to the email with new photos of my license. Since that day, nothing has happened at all other than every person on chat telling me to come back in 48 hours and it would be paid.

Thank you very much, Andrew, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Silveredge Casino to join us and help us resolve the player's issue.

Greetings Casino Guru Team,

We hope you are doing well!

We have reviewed the account for the user Yazooguy.

The withdrawal request has been processed today via BitCoin to the wallet address provided by the player on January 28th, 2021.

The case stands resolved from our end.

Thanks and Regards,

Ryan

Complaints and Resolutions Team

They finally issued payment today. Thank you for your help!

Dear Andrew,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru