Silveredge Casino - 플레이어의 탈퇴가 지연되었습니다.

Used the 325 free chip back in November net the play through requirements they say wire transfer in 7-10 business days never got that messaged them had to send my id a utility bill and a selfie no other withdraw options they said once I make a deposit they will confirm my identification and then give me other withdraw options. I told them I’m not depositing if I can’t trust them to pay out then that was that still no pay out no call for verification

Dear jennyholmes64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any confirmation regarding successful verification? Do I understand correctly that the missing deposit seems to be the only obstacle standing between you and your winnings?

I would like to emphasize that this is an industry standard, and most casinos require at least one successful deposit from players who played with some type of free bonus. I would recommend that you follow the instructions indicated by the casino, otherwise you won’t receive your winnings.

Please let us know, when you make a deposit, so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear jennyholmes64,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.