Slots Empire Casino - 플레이어의 상금이 몰수되었습니다.

Hi Casino Guru,

I have a complaint against Slots Empire.

I played at their website approximately 1 month ago. I won 142€ from a no deposit bonus. Then I connected with live chat. They told me to deposit minimum 20€ and send the documents. After couple of days I arranged my all documents and went to their website for deposit. But my bad luck. I can't access. It is showing "The website is not supported in this country. We apologize for any inconvenience caused." I'm still trying to reach. But I can't. Please try to contact with them to solve my issue.

Thank you so much.

Dear Arfinkhan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (https://slotsempire.com/en/terms/):

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Do I understand correctly, that you didn't manage to make a successful deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It's their new terms maybe. Bangladesh wasn't restricted. I tried to deposit from last 1 month. But can't reach to them.

Hello Arfinkhan,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50GRATIS and your balance was considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 6/20/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account was made on 6/21/2021 and there were no logins anymore before the country has been restricted by provider.

Considering all above mentioned as well your playable balance at the moment of account closure which was €142, though the minimum amount required for Payout is €150, it won’t be possible to request a Payout.

Regards,

Slots Empire Casino Team

Excuse me?

I'm trying to deposit from last 1 month. But I can't reach to the website. Even can't reach to the live chat. Now you are mentioning a silly excuse for voiding my winnings. I'm ready to deposit the rest man. It's not a fear rules to restrict a country without any advance notice or any email. Just simply blocked my account and now saying 142€ can't withdraw. What is the problem with the payout?

If can be deposit minimum 20€ why can't be payout 142€?

I can't understand the fact.

Arfinkhan, I am sorry, but you had enough time to verify your account and make a deposit before players from Bangladesh have been banned from this casino. You clearly didn't fulfill all the requirements, and I truly hope you understand we cannot punish the casino in this case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.