SlotsTitan Casino - 플레이어의 탈퇴가 지연되었습니다.

Have been waiting over three months on my withdrawal. Never get any answers from either support on chatt or email

Dear hxqpngkr97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have not played with an active bonus and do not know if yes passed the verification as yes do not get any answers

Har inte spelat med en aktiv bonus och vet inte om ja klarat verifieringen då ja inte får några svar

First outlet

Första uttaget

Thank you for your reply, hxqpngkr97. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

The status is as pending o has done all the time. Gets no response from support

Statusen står som pending o har gjort hela tiden. Får ingen respons ifrån support

Thank you very much, hxqpngkr97, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from SlotsTitan Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

Hello hxqpngkr97,

I will assist you with the complaint from now on. I would like to ask the representatives of SlotsTitan Casino to join the discussion in order to help us resolve the issue.

SlotsTitan Casino,

Could you inform us about the status of hxqpngkr97's withdrawal? What can be done to resolve the issue?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear hxqpngkr97,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.