Somos Casino - 플레이어는 자신의 관할권을 더 이상 사용할 수 없다는 안내를 받았습니다.

Hello, living in French Polynesia I am registered at the Somos casino on 10/26/2020. registration went smoothly. I confirmed by return email. I made a deposit of 100 euros and after an hour of play I had a balance of 130 euros. Today I wanted to reconnect to the casino site but it told me that it is no longer available in France. My question is: how can I get my money back? Is it a scam?

Dear Rdtahiti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.somoscasino.com/content/bonus-terms-conditions:

"Restricted territories

It is the players' responsibility to adhere to the national legislation in their country. If the player opens an account in a prohibited country, we are not obliged to refund the funds that he has won or wagered in this case. Specifically, residents of Afghanistan, Albania, Algeria, Angola, Aruba, Bonaire, Cambodia, Slovakia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea , Pakistan, Panama, Papua New Guinea, Netherlands, Philippines, Czech Republic, South Korea, Sudan, Singapore, Syria, St. Maarten, St. Eustatia, Saba, Spain, Taiwan, Uganda, the United States of America, the The United Kingdom, Yemen and Zimbabwe are prohibited from using this website."

There’s not French Polynesia listed between restricted jurisdictions. Additionally, a player can register an account from French Polynesia (see the screenshot below) but not from France as it isn’t available from a drop-down menu.

Could you please advise if you have tried to communicate this issue with casino, or the entire website is offline for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela, I can't communicate with the casino because the entire website is offline for me.I'll try it again, - that's it, the casino is accessible again. Thank you for your help

Thank you very much, Rdtahiti, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

yes, you can close this complaint

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru