Spinnalot Casino - 플레이어의 계정이 폐쇄되었습니다.

Yesterday I deposited € 30 with muchbetter and won € 2000.

I paid me the amount and set a self-exclusion for 7 days.

Today I asked in live chat what the status of my payment is and whether documents are needed.

Then the support told me that my account was permanently closed due to the operator's decision.

I emailed my documents to the casino today.

The support staff could not give me any information as to whether I would receive my payment at all.

I hope you can help me to get my profit.

Warm greetings

Ich habe gestern 30 € eingezahlt mit muchbetter und 2000 € gewonnen.

Habe mir den Betrag ausgezahlt und einen selbstausschluss für 7 Tage festgelegt.

Heute habe ich im livechat gefragt wie denn der Status meiner Auszahlung ist und ob Dokumente benötigt werden.

Daraufhin sagte mir der Support das mein Konto dauerhaft geschlossen wurde aufgrund der Entscheidung des Betreibers.

Ich habe meine Dokumente heute per Mail an das casino geschickt.

Der Support Mitarbeiter konnte mir keine Auskunft geben ob ich überhaupt meine Auszahlung erhalten werde.

Ich hoffe ihr könnt mir helfen an meinen Gewinn zu kommen.

Liebe Grüße

Dear Bastian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Have you received any explanation as to why your account has been permanently blocked?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Good day,

I still got the payment.

Many thanks for your help.

Guten Tag,

ich habe die Auszahlung trotzdem erhalten.

Vielen Dank für ihre Hilfe.

Awesome news, Bastian. As you received the withdrawal, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.