Spintropolis Casino - 플레이어의 상금이 취소되었습니다.

I made two deposits at Spintropolis Casino, once € 80 and once € 120. With the € 120, I first played slots and built up a nice bank. After that I went blackjack game with jumping bets often 50 times 100, 150. So I exceeded the 1000 limit. Then I went back to slots and with a stake of € 1-3 I reached € 1,400. The entire profit was canceled and only promised that only 120 € will be paid out. Hands off !!!!!

Ich habe beim Spintropolis Casino zwei mal einzahlt einmal 80€ und einmal 120€ . Mit den 120€ habe ich erst Slots gespielt und mir so eine schöne Bank aufgebaut . Danach bin ich Blackjackspielek gegangen mit springenden Einsätzen oft 50 einmal 100, 150 . So habe ich die 1000 grenze überschritten . Dann bin ich wieder zurück zu Slots und habe so mit einem Einsatz von 1-3€ die 1400€ erreicht . Mir wurde der komplette Gewinn gestrichen und nur zugesagt des werden nur 120€ ausbezahlt . Finger Weg !!!!!

Dear David,

Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions. Have you contacted the casino and asked why your winnings were cancelled? Could you please forward the conversation with the casino to us? It would be very helpful.

Best regards,

Peter

Hi Peter ,

They said that I played irregular games and that I bet over 30%. Unfortunately only called by phone without proof. then why don't you limit these bets so that you cannot bet more than 30%, that is pure rip off. At the beginning only played slots, at least you can pay me that. But everything gone ...

Hallo Peter , 

sie meinten das ich irreguläres Spiel betrieben habe und über 30% Gesetzt habe . Leider nur telefonisch angerufen ohne das ich nachweise hätte . warum begrenzen sie dann diese Einsätze nicht so das man nicht mehr als 30% setzten kann , das ist reine abzocke . Am Anfang nur slots gespielt , wenigstens das können sie mir doch auszahlen . Aber alles weg ... 

Hi David,

Thank you for the reply. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like the maximum bet rule. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. You are right that it would be much easier for everyone if the casino just wouldn’t allow players bet more than maximum bet. We also write about that in our fair gambling codex: https://casino.guru/fair-gambling-codex-for-casinos#max-bets. Unfortunately, not all casinos support this feature and players have to read and follow the Bonus T&Cs instead. If you broke the maximum bet rule, there is not much we can do. I wish I could help you more.

Hi David, 

Can we consider the case closed?

And

Ja