Still waiting for my money

One of the more disturbing aspects of this casinos behaviour and that is there commitment to irresponsible gambling or lack thereof. If you are running low on your balance whilst playing, they will prompt you to cancel your withdrawal and use those funds, amongst other sly tactics to pump more money back in, it’s extremely easy to almost press the cancel button as well etc. In my view, getting players to pump money back in, cancel their withdrawals or anything like that, opposed to allowing them to take their winnings and use it constructively or even non-constructively is the epitome of responsible gambling. This company is woeful at it and it’s a ringing indictment on their underhanded and make money at all costs(no pun intended) attitude.

I can’t stand this casino, at first I was impressed I won a couple times and liked the games etc, bonuses were good and I was excited because I read about fast withdrawals.

My experience has been a lot different, first they asked for no KYC which was odd I assumed they had to, I really hope they didn’t use my data from a sister site who I also struggled to get my money from.

More to the point, I requested a withdrawal Wednesday, the typical they cancelled it multiple times occurred after that, even though I was told it "looks good from our end and you will have the funds in your account very soon".

Their terms state payouts within 3 days so I should’ve had my withdrawal Friday, but obviously they cancelled it and gave me the run around. Then after being told there is nothing to be done over the weekend because the finance team don’t work on the weekends. They cancelled my payout Sunday morning then proceeded to blame me and say I did so, even though I had actually closed the browser for the first time since Wednesday and so I have proof I wasn’t even on the site. But because I was apparently the one who cancelled the withdrawal this again starts the whole 3 day time period for payment supposedly which is rubbish because they cancelled for no reason I can see and then to blame me is ridiculous.

Within one more day it will have been a week since my request. The support agents here are some of the worst, I get the same generic copy and paste response everytime and blab on about the fact that my withdrawal was initiated Sunday not Wednesday. One moment they are issuing me free spins the next they are saying they can’t issue free spins whilst I have an active withdrawal occurring, even though I clearly had free spins waiting to be used and was issued by them.

I really struggle to understand what is going on behind the scenes here, there is never a queue for support so they don’t seem that busy but I’m truly pissed off at the time wasting and lying and putting it on to me. Then just a flat out refusal to offer any concrete information about when I may see my money.

Support also said it’s a day after the initial payout request is when they are to start the process for payout and this is per the terms and conditions, which is a flat out lie it doesn’t say this at all, if it’s implied due to the request getting to them late in the day which carries over to thr next then fine but this isn’t what they said, they have implicitly lied and been underhanded and I detest the lot of them.

They essentially gaslight you and make you feel like you are misreading the whole situation that’s going on in front of your face.

Anyway I can’t write what I really feel about these people but glad everyone had a better experience than I

Initially, I absolutely loved playing at this casino. However, recently, I played a game by the provider Elk and I won $83. The game did not pay into my account and I reached out for help immediately. I was able to take a screenshot of the game and time I was playing. I provided them a screenshot and was told to wait 24 hours. After the 24 hours I continued to reach out and I was told I was a priority and it was going to be taken care of. I went back into game history for that day which was there previously and now it’s all deleted. There’s nothing, it shows that I didn’t even play that game. I still have the picture and I forwarded it to the owner of this casino. They own about 50 which is unfortunate because I play on some of those casinos. It isn’t the $83. The concern is that things were deleted an and dismissed. The reason I will not play is it could have easily been $1000. I cannot play at a casino I can’t trust.