The Hippodrome Online Casino - 플레이어의 계정이 중복으로 인해 폐쇄되었습니다.

Joined and deposited not realising it was part of Betway brand as it states this nowhere visible won money and suddenly account was closed as ''duplicate'' it's only 20 euro but if it stops one other person falling for the same trap then it's worth it. If It was any bit legit they'd at least return the deposit scruffs!

Dear Lk2024xx,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with The Hippodrome Online Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Is this the only account you have at the Hippodrome Online casino?
• Have you passed the KYC verification process, please?
• Have you accumulated your winnings with the use of bonus or free spins?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hey, thanks for reply. Yes it's the only account I have with hippodrome, the funds I'd built was in part with a bonus so that's fine I wouldn't be looking for that back just think it's unfair that they would take original deposit too considering I had no idea it was part of Betway brand I've checked website and can't see this mentioned anywhere. I didn't get to kyc checks as they'd locked me out before this. Cheers!

Dear Lk2024xx,

thank you for your response.

• Have you been told by The Hippodrome Online Casino the reason for closure is the existence of the account at their sister brand?
• Are you an active player at the Betway casino?
• Is it possible that a member of your family also uses The Hippodrome Online Casino and therefore shares the same IP address?

Looking forward to your reply.

Katarina

Hello, been reading some of your replies on other casinos. Your as bad as them

Thank god they only got 20 euro off me. Forget it. Cheers!

I’m sorry to hear that you feel this way. I want to assure you that our goal is always to objectively resolve complaints and provide a fair mediation between players and casinos. Our team is dedicated to thoroughly investigating each case by gathering all relevant information from both parties. This helps us ensure that we can make informed and impartial decisions. We understand how frustrating these situations can be, and we are committed to assisting you to the best of our abilities. However I will honor your decision and will be closing this complaint.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.