Treasure Spins Casino - 플레이어가 보증금 전액 환불을 요청합니다.

Samething happens again with CW marketing, their just putting the blame on me although they have confirmed that i was to be blocked on all CW marketing casinos.

they also type that they dont share a database, but why would they then type that i was to be blocked on all CW marketing casinos.

my last complaint was against they same license provider.

they just seem to be blaming the player although i have an addiction.

so here the story again i asked svenbet to block me due to addiction they confirmed i was about to be blocked on all CW marketing casinos.

although i could open an account on campeonbet and lost 570euro - this is not resolved.

and now i’ve been able to open an account on treasurespins and lost 1000euro.

and i get the same response.

at this point i want to know if i can take legal actions against this company.

since they are unwilling to keep their word and to help users with serious problems.

Dear Denzoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):

"8.4 If you have elected to self-exclude from or to close (for any reason, including among others for gambling addiction) your Account that you hold with the Website, you acknowledge and agree that you are not automatically self-excluded from any other site/brand that operates under the relevant license as stated under clause 1.1, whether you already hold an Account with any other brand under the relevant license as stated under clause 1.1 ("Additional Account(s)") or not, during the period you have selected.

8.5 In the event that you have managed to open or use an Additional Account while you have elected to self-exclude or close your Account, we and/or any brands that operate under the relevant license as stated under clause 1.1, shall additionally be entitled (but not obliged) to suspend any funds you may deposit (or have previously deposited), void any bets and forfeit the winnings in any Additional Account). Moreover, should you succeed to open an Additional Account, we and/or any brands that operate under the relevant license as stated under clause 1.1 will not be liable for any direct or indirect consequential damages that you may suffer.

8.6 For the avoidance of doubt, in the event that you have managed to open or use an Additional Account while you have elected to self-exclude or close your Account, neither we nor any brands that operate under the relevant license as stated under clause 1.1, shall be liable to refund to you any funds you may wager in any Additional Account during the period you have selected."

Could you please advise if you informed this specific casino about your gambling problem? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

I understand, just think it's strange when they claim to be able to block a player from all but then I know.

Jag förstår, tycker bara att det är konstigt då dom påstår sig att kunna blockera en spelare från samtliga men då vet jag.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.