True Blue Casino - 플레이어의 상금은 압수되었습니다.

I tried to withdraw 5000, waited 3 weeks, when I messaged them they said they had taken the $5000 as I had 'mixed funds'

I have asked the to show me evidence of this as I wouldn't deposit funds if I had credit already.

They just keep telling me I had mixed funds, I keep asking for evidence of this but get nothing back.

Hello Patrick,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to kristina.s@casino.guru? 

Additionally, please specify which bonus you have activated in the past. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.