TTR Casino - 플레이어가 최소 한도 미만으로 입금했습니다.

I deposited 10 Usd in bitcoin to the casino i the belive it was the min deposit as it is in ALL other deposit methods they have.

I found out later that the min deposit is not 0.001 btc which is around 10 Usd.

Instead it is 0.1 btc which is a little over 100 Usd, which dosent make any sense.

But the Btc was send through blockchain, and have more than 500 confirmations, so there is no doubt that the money has entered the casinos Btc account.

The customerservice tried to convince me that the money i had send to them, was flowing around in the blockchain, and would do so to the end of time :-)

I have used Btc payments for several years, and never heard of that before, and i know when a payment is confirmed on blockchain more than 500 times, the money isnt flowing arround anywhere except on the recipiants account.

I have since send them numerous mails and messages where i have attached screenshots of the payment info from blockchain, and the reciver adress from my account at their casino, but they refuse to answer me back.

I had one answer from support, and it was because i havent deposited enough, it was sad and i could have looked out for the min deposit in Btc, and perhaps i could have done that, but when all other currencies is 10 Usd, except from Btc which is 10 times the min of all others, its mean its an honest mistake i made.

I have reading through their t&c again and again, and i cant see anywhere its written, if you deposit the wrong amount when depositing in Btc, that the casino will keep your deposit.

I know its confirmed in blockchain, and therefor have reached their destination, mabye its listed as not confirmed at the casinos Btc account because it wasnt the correct amount, but if they bothered to look, they will find out its there.

Its not because 10 Usd it that much money, and i really dont care about them, its more the way the casino support is treating me as a player, and first trying with a lie, and when that didnt worked i was told its to bad its your own fault, and the fact they wont answer me back on numerous mails.

I have played at a lot of casinos, and i like the most of them.

But its casinos like this one who makes one losing your joy of playing, and i dont think its cool a casino behaving like that.

I have chat transcripts and documentation of all i have wrote here.

Thanks for a cool site :-)

Best regards

Theis Tannert Andersen

Hello, Theis.

Thank you very much for submitting your complaint through our website. We recommend you ask the casino to find your transaction and reverse it. Be aware that it may cost you a transaction fee. Please, inform us about any new information about your case.

Regards, Jozef

As i told their customer service, of course it is me who have to pay the blockchain fee, and i will be happy to do so, if they will reverse the payment and just send my payment back.

Mabye the payment is still listed as not confirmed in their system as it wasnt enough, but thepayment is still paid and delivered, its not flowting around somewhere in the blockchain, because if the payment couldnt be delivered to the btc adress i paid it to, it would have been transferred back to me, and ita not the case.

There was over 600 confirmations on blockchain, which means the recipient have recived the transaction, and i still have the blockchain reciept which shows it.

Its not the amount, i dont think its cool a casino just keep their players money because they make an honest mistake.

Im sure all players will agree with me on this.

Best regards

Theis

Hello.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Best regards, Jozef

Well that is what I write that I have tried, but it is not easy when, as usual, they do not bother to answer one!

Jamen det er jo det jeg skriver, at jeg har prøvet, men er ikke nemt når de som sædvanlig ikke gider svare en!

Thank you very much for that ...

It is simply unbelievable that they do not even bother to bother to answer that thread in here.

But unfortunately, it only confirms what I have said all along.

Mange tak for det...

Det er simpelthen utroligt at de ikke engang gider at  gøre sig den ulejlighed, at svare på den tråd herinde.

Men det bekræfter desværre kun, hvad jeg hele tiden har sagt.

We have managed to contact the casino 5 days ago and we haven't still received any response. We are extending the timer by 9 days and contacted the casino again.  Be aware that in case the casino fails to respond within the given time frame, we will consider this case as unresolved.

Okay cool thanks...

Hello, Theis.

Do you consider this complaint as resolved? We were informed that the casino has provided you with 10eur no deposit bonus as compensation.  

Best regards, Jozef

Dear Theis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will close the complaint as ‘resolved’

I had my account at the casino disabled back then.

I wrote support yesterday, for them to rewoke that so i can have this (bonus) and a ticket was opened.

As soon as this is done, and i recive it, i will post it here, and then Yes i will consider the issue as resolved.

Thanks a lot for your help 😊 

Best regards 

Theis 

I had my account at the casino disabled back then.

I wrote support yesterday, for them to rewoke that so i can have this (bonus) and a ticket was opened.

As soon as this is done, and i recive it, i will post it here, and then Yes i will consider the issue as resolved.

Thanks a lot for your help 😊 

Best regards 

Theis 

Ttr casino claims they never have told you there was issued any bonus, and deny every knowlegde about this what so ever, so im sorry i cant consider the complaint as resolved...  

I have the chat transcript here:

Hello. How may I help you? Здравствуйте! Чем я могу Вам помочь?

Theis Tannert Andersen

08:22:33 pm

Hello, i had my account disabled due to a dispute over a deposit, and in that case there is an ongoing complaint at casino.guru. The admin Jozef tell me in the tread he had been in contact with ttr casino who tells they have issued a 10 Euro no deposit bonus to me (user) and if i consider the complaint as resolved.... I told him in the open tread on casino.guru complaints that as soon as i regain acces to my account at ttr casino and was able to play this issued bonus i would be back and write i have recived the bonus and consider the complaint as resolved... In that matter i wrote ttr casino support a mail regarding open up my account again so i could play the bonus issued to me, the mail the 30/9-2019 and it got ticketnumber: TTR Casino Team <8681341+FUXBH@tickets.livechatinc.com> but i havent got any response from ttr casino to my request, and have not been able to write casino.guru that i consider the complaint as resolved yet... So i try here in livechat instead to see if you can do that so i can enter the account and recive the bonus you tell casino.guru you have issued to me, and i finally can write in the complaint tread that the complaint is resolved from my side also.... Best regards Theis Tannert Andersen.....

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Skærmbillede (23).png

Leo

08:23:45 pm

Sorry, but we do not reopen accounts

Theis Tannert Andersen

08:24:32 pm

Oki, i will write in complaints tread that i consider complaint as not resolved then.. Thanks for your answer

Leo

08:24:37 pm

you are welcome

Theis Tannert Andersen

08:25:03 pm

Its easy to claim a bonus have been issued to a closed account :-)

bye bye

Leo

08:25:25 pm

sorry, but there is no such bonus in your account as I can see

bye

Theis Tannert Andersen

08:26:14 pm

So what you told casino.guru Jozef wasnt true i understand

Skærmbillede (22).png

Leo

08:26:37 pm

I haven't told anything to any Jozef...

Theis Tannert Andersen

08:26:54 pm

Please read the highlighted with blue

Leo

08:27:04 pm

Sorry, but we aren't responsible for the information provided by 3rd party.

Theis Tannert Andersen

08:27:38 pm

Its information you have given to casino.guru complaint department

Leo

08:27:46 pm

have no info about that, sorry

Theis Tannert Andersen

08:28:20 pm

Okay sorry to bother you then, thanks for your answers, have a good evening... bye bye

Leo

08:28:23 pm

you are welcome
bye bye

Leo archived the chat

08:29:06 pm

Duration: 8m 10s

Chat started on: https://ttr.casino/

Leo

8:25:25 AM

Sorry, but there is no such bonus in your account as I can see

Goodbye

Theis Tannert Andersen

8:26:14 AM

So what you told casino.guru Jozef was not true, I understand

Screenshot (22) .png

Leo

8:26:37 AM

I didn't tell anyone Joseph ...

Theis Tannert Andersen

8:26:54 AM

Please read the highlight in blue

Leo

8:27:04

Sorry, we are not responsible for the information provided by third parties.

Theis Tannert Andersen

8:27:38 AM

Its information you have provided to the casino.guru complaints department

Leo

8:27:46 AM

have no info on that, sorry

Theis Tannert Andersen

8:28:20 AM

Okay sorry for bothering you, thank you for your answers, have a great evening ... goodbye

Leo

8:28:23 PM

you are welcome
Bye Bye

Leo filed the chat

Leo

08:25:25 kl

Beklager, men der er ingen sådan bonus på din konto, som jeg kan se

farvel

Theis Tannert Andersen

08:26:14 kl

Så hvad du fortalte casino.guru Jozef var ikke sandt, jeg forstår

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Leo

08:26:37 kl

Jeg har ikke fortalt noget til nogen Jozef ...

Theis Tannert Andersen

08:26:54 kl

Læs venligst det fremhævede med blå

Leo

08:27:04

Beklager, men vi er ikke ansvarlige for de oplysninger, der leveres af tredjepart.

Theis Tannert Andersen

08:27:38 kl

Dens oplysninger, du har givet til casino.guru klageafdeling

Leo

08:27:46 kl

har ingen info om det, undskyld

Theis Tannert Andersen

08:28:20 kl

Okay ked af at genere dig, tak for dine svar, have en god aften ... farvel

Leo

08:28:23 kl

det var så lidt
Hej hej

Leo arkiverede chatten

Leo

8:25:25 AM

Sorry, but there is no such bonus in your account as I can see

Goodbye

Theis Tannert Andersen

8:26:14 AM

So what you told casino.guru Jozef was not true, I understand

Screenshot (22) .png

Leo

8:26:37 AM

I didn't tell anyone Joseph ...

Theis Tannert Andersen

8:26:54 AM

Please read the highlight in blue

Leo

8:27:04

Sorry, we are not responsible for the information provided by third parties.

Theis Tannert Andersen

8:27:38 AM

Its information you have provided to the casino.guru complaints department

Leo

8:27:46 AM

have no info on that, sorry

Theis Tannert Andersen

8:28:20 AM

Okay sorry for bothering you, thank you for your answers, have a great evening ... goodbye

Leo

8:28:23 PM

you are welcome

Bye Bye

Leo filed the chat

Casino deny to even have been in contact with casino.guru, as you can see from the chat.

As you can see i tried to contact the casinos support immediately after i got your message in my mail the 30/9-2019,  but as i have claimed the whole time, this place dont bother answering back.

So i tried their livechat just now, but they deny every knowledge of what you wrote and also deny to have been in any contact with you, as you can see in the chat transcript i have attached.

Best regards

Theis 

Hello, Theis. 

I have been in direct communication with the casino representative. This is a direct repply from the TTR casino: 
"I do not know why this complaint ever happened and why you decided to give it a go. It's clearly stated, that the minimum deposit amount for Bitcoin is 10 mBTC (and it's clearly stated both on your website and on the deposit page), which is roughly 90 EUR. We are unable to "reverse" the transaction, because of the nature of the blockchain itself. However, we understand players feelings and will credit him 10 EUR no deposit bonus in the casino.".
We are going to contact them again and inform you about the outcome. 

Best regards, Jozef

Yes it is easy for them and claim that they have, but as long as they refuse to grant me access to the playeraccount, I will never be able to verify that i have received the bonus, or get the opportunity to play for this, according to the casino     (alleged bonus)

You write that you consider the complaint to be resolved and you must at least thank you very much for your help.But im sorry, unfortunately I dont see the complaint as resolved, not as long as the casino refuses to give me access to the playeraccount, in order for me to verify I have recived this bonus, as they claim has been credited to me, and I am given a fair chance by having the option to actually use it, to play for.

Best regards

Theis Tannert Andersen

They tell you one thing, and they tell me another, which you also can see in the chat transscript i pasted inhere 4/10-2019, where they denied every knowledge about any bonus, and as you can read the livechat told me that NO bonus was credited to the account.

So its clearly impossible to have any chance, when the casino claims one and you believe it, even though i provided you with the livechat transscrips, which clearly proved the opporsite.

But hey i give up.....

Casino contacted me today, and all is taken care of now.

This issue is finally solved.

Thank you very much for your help :-)

Best regards

Theis

Dear Theis,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef