Two-Up Casino - 플레이어의 탈퇴가 지연되었습니다.

Dear Dharen628628,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you describe what happened in more detail so I can assist accordingly? I hope I understand correctly that you are experiencing issues with a delayed withdrawal.

Have you made any successful withdrawals before? Could you please clarify when exactly you requested this withdrawal?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your emails, Dharen628628. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Dharen628628,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.