UcoBet Casino - 플레이어의 계정이 이유 없이 폐쇄되었습니다.

In the forum, I was told that because the casino wasn't listed here, I should choose another one, so I did. My complaint is against the casino UCO.BET https://uco.bet/

Hello,

I deposited 50 euros at UCO.BET casino, managed to increase my deposit to 270 euros, and wanted to withdraw the money. Then the verification process started. I uploaded all the necessary documents, and the casino subsequently suspended my account and informed me that according to their terms and conditions, it is forbidden for German players to play at their casino. They neither block the IP address access nor do anything else. As a German, I can access the casino site without issue and register. The casino even translates the site into German, and I indicated during registration that I am from Germany. This was no problem at all. This is clearly fraud, as players from prohibited countries are invited to play, and in the end, they keep their winnings and deposits, and deceive them.

The live support assured me of my refund. I have already sent 500 emails to the casino and received no response. I do not know what to do anymore, and I am asking you to intervene and help me retrieve my deposit.

im Forum sagte man mir weil das Casino hier nicht geführt wurde sollte ich ein anders Casino nehmen das habe ich jetzt geatm. Meine Beschwerde richtet sich gegen das Casino UCO.BET https://uco.bet/

Hallo,

ich habe bei dem Casino UCO.BET 50 Euro eingezahlt, konnte aus meiner Einzahlung 270 machen wollte das Geld auszahlen, dann kam die Verifizierung ich habe alle nötigen Dokumente hochgeladen und das Casino sperrte daraufhin mein Konto und sagte mir laut ihren AGBS ist das spielen als Deutscher in ihrem Casino verboten. Sie sperren weder den Zugang der ip Adresse ich kann ganz normal als Deutscher auf die Casino Seite und mich anmelden das Casino übersetzt die Seite auf deutsch und ich habe bei der regestrierung angegeben das ich aus Deutschland komme das war alles kein Problem. Das ist ganz klarer Betrug hier werden Spieler aus nicht zugelassenen Ländern eingeladen zu spielen am Ende nehmen sie sich ihre Gewinne und Einzahlung und betrügen sie.

der live Support hat mir meine Rückerstattung zugesichert ich habe dem Casino bereits 500 Emails geschickt und erhalte keine Antwort ich weiß nicht mehr weiter ich bitte sie sich einzuschalten und mir zu helfen an meine Einzahlung zurück zukommen.

Dear Kevbo1337,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve experienced with UcoBet Casino. To better understand your situation and assist you effectively, could you please provide us with additional details?

• Could you confirm the exact date when you registered and made the deposit at UcoBet?
• Did you receive any terms and conditions or messages during the registration or deposit process mentioning restrictions for German players?
• Do you have a record of the live chat conversation where they assured you of a refund? If yes, please forward it to us.
• Could you provide any specific emails or responses from UcoBet that you’ve received regarding your account suspension or refund status?

Please feel free to forward any relevant communication, screenshots, or documentation to petronela.k@casino.guru. This information will be crucial for us to address the matter with the casino and mediate effectively on your behalf.

It’s essential to emphasize that when I attempted to register at the casino, there was no IP block in place for German players, and Germany was an available option in the registration form. This detail will be critical for us to present your case effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.