플레이어의 출금이 지연되었습니다.

Good afternoon, I have 3 pending deposits to my bank account.

1.-401.098 (May 13)

2.- 1,300,000 (May 16)

3.- 1,100,000 (May 17)

I have sent many emails without news, I appreciate you can help me with my payments as soon as possible. Thank you.

Buenas tardes, tengo 3 depositos pendientes a mi cuenta bancaria.

1.-401.098 (13 de mayo)

2.- 1.300.000 (16 de mayo)

3.- 1.100.000 (17 de mayo)

He enviado muchos correos sin novedad, agradezco me puedan ayudar con mis pagos a la brevedad posible. gracias.

Dear Jorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Lastly, could you please advise the exact URL of the casino website?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jorge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.