VeryWell Casino - 플레이어는 균형을 되찾기 위해 고군분투합니다.

So where do I start. I made an initial deposit won on slots and I went to withdraw. ran into a 3x initial deposit so I did that and still come out with 800 euro. Went to withdraw and found the Verification process sent relevant Id

so passport and picture of myself with passport what they stated. Was verified and now finally managed to withdraw... I made the first withdrawal on the 11th of this month of 400 euro as u can’t do more than one withdrawal at a time.

took over 24 hours to process and finally first payment accepted! So now I could make another request for 400 euro, this request was also processed and accepted over 24 hours.

but now Thursday the 15th both transactions have been rejected! Messaged them and replied with a technical error from the payment team? I don’t want to take any bonuses I want my money and I want out please help. Have screenshots of balance and withdrawal history

Hello coreym0302,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VeryWell Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified and if you did receive any confirmation of it? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Based on your description I would probably say that the verification is not yet finished but we will need more information to be sure.

Looking forward to your answer.

Regards,

Nick

Hello coreym0302,

What payment method did you use to withdraw? Did you try to use a different one after those got rejected?

Please note that unless the withdrawal takes less than 14 days, I can only recommend you to wait as it usually gets sorted within that time frame.

Dear coreym0302,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

all sorted thank you

Thank you coreym0302 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick