Victory996 Casino - 플레이어의 계정이 차단되었습니다.

Vic996 simply closed my account after a winning streak without returning my remaining credit balance.

Dear Lim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

a) Was your account fully verified previously

I am not sure what is meant by full verification. I believe yes because i have provided email, phone and bank account information.

b) Could you please advise if you accumulated your winnings with or without an active bonus 

The winning accumulated with bonus of MYR 200. However, the turnover requirement of 15x already met.

c) if you’ve received any withdrawals in the past?

Yes once on 9th Mar, 2021 - MYR 323.

Thank you very much, Lim, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lim!

From now on, I will take care of your complaint. I would like to ask Victory996 Casino's representatives to join this discussion and provide us with any explanation.

We would like to ask Victory996 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Despite the best efforts, we haven’t received any response from the casino whatsoever, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.