Vikingbet Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

Hei, in the beginning it was always someone available at the live chat on the page. No it’s nobody, and no respons from support.

And it’s not possible to gamble on the page anymore either.

i just hope I’m not being scammed.

Dear eludvig84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account has been successfully verified.

I find it strange that chat support suddenly is closed, and no reply’s to my email.

Also I get an error when trying to play, gambling isn’t possible at the time.

Dear eludvig84,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hei, I’m Well. But im still waiting for my money. I’ve sent emails to the support, got one reply some days ago. They claim that Riga has longer holidays due to new year celebrations, and that’s the reason for the delay on my withdrawal.

Im more and more convinced that Vikingbet.io is a scam.

Dear eludvig84,

Can you please clarify since when exactly is your withdrawal pending and if your account is fully verified?

If you have any communication with the casino where they have replied, please forward it to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hei, my first withdrawal is from 30/12-24 and second one is 3/1-25.

my account is fully verified.

But when trying to play I get an error,sorry gambling is not possible at the moment.

And live chat or email dont work,no answer since 6 january

Thank you eludvig84 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear eludvig84, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Vikingbet Casino representative to join this conversation. 

Dear Vikingbet Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hei

i finally got my money. And also I received an email that the casino is under closure.

and that I had to make my withdrawal fast.

Dear eludvig84,

We're glad to hear that your issue has been resolved and thank you for the update regarding the casino's closure. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru