VIP Club Player Casino - 플레이어가 계정 확인을 완료하기 위해 고군분투하고 있습니다.

Well, i applied a no deposit bonus code that they offered for a free $200 bonus credits. I met the playthrough (200×30=6,000.00) and ended up with $6,650.00, which was $650.00 extra dollars more than needed. Although I made that amount, the max i could pull out was only $100.00, which I was fine with and had no problem collecting, or so I thought. Over a grueling 3 weeks of getting denied documentation for proof of address, then hearing that everything is good, then all of a sudden it was something else and so fourth. They requested that send a clear picture of my ID and utility bill, bank statement or government mail. I sent in everything they requested again and again, only to hear that i needed to send them in a different format, so i did, then to hear that my utility bill wouldnt work because it wasnt current...? It was dated from a week prior. So I sent my government stuff through (child support/edd mail), those didnt work because they werent from the government? I sent in a different utility bill (gas), it didnt work begcause they said it wasnt a utility bill...? These guys just suck. They wouldnt even allow me to withdrawal a measly $100, in which I won fair and square meeting the terms and all. I have reported them with a few agencies and hope they get removed soon.

Dear Chad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, thank you for the response by the way. Every document they have requested, I have sent through. It seems as though they arent even looking at what I am sending them as they contradict themselves again and again. My issue is that I live in a mobile home park (sounds ghetto, but it aint all that bad, nice community...) and i receive a rental bill/statement each month which shows the utilities that are covered (almost everything) as well as my space rent bill for the month. I stay with my older brother, and the home is his. He gets the electricity bill in his name. So the only thing i have in my name along with my brothers name, is on the monthly bill the park sends us. I am under my brothers family plan and the only other mail i get is from child support and unemployment. KYC says they accept government mail (whatever that means), so i figured why not send them documentation from the state of California child support and EDD... Apparently those arent government enough. Other than that, I have no other documents or mail in my name. My ID is current and valid, which they made me send that through 3 different times, with after each time they confirmed that they got it and everything checked out. I was even directed on how to make the withdrawal from customer service after my documents went through. So for the third time repeating this process i went to the site and completed my withdrawal request, knowing and assured that they finally confirmed everything. I still have the email showing the confirmation to continue. But low and behold, about 2 days later, I receive an email from vipclubplayer, me thinking that my withdrawal had been completed and the funds were in my bitcoin wallet, but no, as if nothing had ever happened before, I got the same message that I had already received, verbatim, word for word stating that they are unable to complete withdrawal because they need to verify my address? Mind you, they already confirmed that everything checked out the last time we contacted each other... So i sent them more documents and once again they arent able to verify my address. We have gone back and forth for nearly 3 weeks now, there is no verifying anything else. They refuse to pay me my measly $100. Its sad. So basically am I just chopped liver? Or can I use the previous emails, screenshots against them?

Thank you very much, Chad, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chad,

I looked at your complaint and will do my best to help you. I would like to invite VIP Club Player Casino into this conversation. Can you specify where is the problem with the player’s verification process, please?

Thank you Villiam, also I just recieved an email back from them telling me once again that they are unable to accept my documents. Like a broken record player. They wont budge. Here is my advice... Why not have the KYC confirm someone and all of the information "before" allowing a customer to gamble? Wait a second, I know why, because they would never be able to clear the KYC's requirements, thus the casino wouldnt have any customers to deposit money with them, and with that comes a failed company... Because to allow anyone to just throw an account together with a few easy questions and entice them with bonus codes to quadrople the deposit being made is too easy for the casinos to get that money where they need it, thats in their possession. So then the customer plays, and lets just say he breaks even and wants to cash out his money he invested, well with KYC, that isnt happening. Know your customer? Yeah, by knowing them you should establish a smidge of trust and loyalty to that customer. Now i can see if there are multiple accounts, then by all means, deny him. But a customers money has not one problem making it into the casino, but has very little chance of going back out. I have sent too many proofs of address to this casino. Hell if they only need to verify my address, then mail me a letter so that when i get it I can scan it and send it back through email showing that i received it at my home address. KYC will be like, "ohh, I guess that poor bastard does live there after all, my bad, then they will have to go super crazy and claim that my ID wont work and they need to verify my license or something. Its a scam.

We would like to ask the VIP Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

..... Well, I appreciate your assistance and help Villiam and the rest of the casino guru team. It looks like the verdict is in, but the jury is out. I even went as far as to send them another current utility bill yesterday for verification of address since that is all they are requesting, although KYC wont put any effort into actually looking at the documents I send, therefore they just find it easier to reject required documents as opposed to reviewing them. I am actually eager to get that next email back from them just to see what the issue could be now. They will most likely say that my ID (which has cleared with them about 17 times now throughout each denied request for withdrawal) isnt an acceptable form of personal identification and that I will need something else. At that point I will most likely laugh and accept that this "so-called" legitimate online casino is nothing more than a den of thieves. The funniest thing though is that they cant manage to just pay me a measly $100? That isnt even a lot of money these days... Now on the other hand, they would have no problem or require security checks for account verification when a customer wants to make a deposit though, and they would suggest and prefer the largest deposit amount to be made. KYC just steps back and watches the money roll in not knowing or caring about who it came from... Sad.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.