VIP Club Player Casino - 플레이어가 입금 없음 보너스 상금을 인출하기 위해 고군분투하고 있습니다.

So this casino is just as shady as the rest people! I played there 150 free chip sign up bonus offer. I completed wager requirements and had over 600 in the account . I then find out it’s a max 150 cash out and all excess would be forfeited .. fine .. so I attempt to withdrawal the full amount and was unable to do so saying it was in excess of allowed amount . The highest it would allow me to do was 150. Fine . So I initiate withdrawal and the remainder I just screwed around with assuming it was going to be taken anyways . I submitted all required documents to the kyc email address provided and after not getting confirmation they received it and accepted my documents after 48 I contacted live support . They then inform me that my birthday didn’t match with the one on my license which is completely false and I have the screen shot to prove that. So then I edit the account profile so that it has the correct birthday even though I never would have entered a fake birthday that wouldn’t make sense knowing that it has to match your ID card in order to get a payout . So this tells me they purposely altered it I. Order to try and avoid payout . I then resubmit the request and soon after receive an email stating it was cancelled due to the fact that I had insufficient funds to cover the withdrawal and that I had to have 250 atleast because the casino takes the value of the free chip away after the withdrawal and then the max cash out is 100 so I have to have 250. Again lies . It clearly states in multiple places on the site that the max cash out is 150 ... not 100 , also they don’t ever state that you have to have an additional 150 to cover the cost of the "FREE CHIP" and finally I wasn’t able to submit the 600 dollar request because it exceeded the amount allowed by the website !!! So they credit the amount of 150 back to my account and tell me again I can only get max 100 which is total false advertising and shady and when I go to try and get the 150 back up to 300 so I can get my 150 of course I can’t get a win for my life and lose the 150 and none of this should of even been an issue if they allowed me to withdrawal the 600 amount I tried originally and for the record I have screen shots of the error message/ page that came up when I did attempt to do that. There’s some shady fishy business happening here all in efforts to avoid paying me out and I can verify and prove every one of them .. definitely not a way to drag in business being a "brand new" casino .. which is essentially just slotsvilla under a new name . Please help me expose these con artists for the scum they are !

Dear Micheal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I didn’t find the exact bonus on their website, so I cannot check the conditions myself. Would you be so kind and forward me the link to the offer you redeemed?

Also, when exactly did you register and claimed the bonus, please? The VIP Club Casino seems to be closed, or at least it’s not accepting new players.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

here is the bonus I used plus two additional areas it shows that the max cash out should have been 150 not 100 like they’re claiming. And to answer your questions of when I joined it was earlier this week I wanna say Monday or Tuesday of this week. I will submit the correspondence and the proof of the error message when trying to withdrawal the full amount next .

this is the page that came up when I attempted to withdrawal full amount of 600

So there ya have it folks. Proof of everything that I’m claiming is true on my end of things and everything that they’re claiming is all lies and attempts to not pay out .

Additionally I see that you said they’re not accepting new members and or the casino is already closed and it says that the casino is already closed on your ratings page however I just went to the website and was able to access it no problem and it still has a new member signup availability as well here’s the hotos:

Hello Micheal,

Thank you very much for your reply. From your screenshots I found out, that this complaint is about the VIP Club Player Casino, and not the VIP Club Casino, so I changed it to the correct one.

I checked the bonus offer and I can see as well, that according to them the maximum cash out for that bonus is $150 and not $100, as the casino claims.

Also, I checked the casino's bonus T&Cs (https://www.vipclubplayer.com/bonusterms/) and I found out, that all of their bonuses are sticky, which means that the bonus amount is deducted upon a withdrawal request:

"When you make a withdrawal or a cash out request after meeting all the wagering conditions, any amount that is in excess after free bonus amount deduction and the maximum eligible cash out amount, will be nullified from the account and forfeited by the casino."

Before we move forward with this case, could you, please, indicate how much money is currently in your casino account?

Ok well they never had that in the bonus description first of all .. so they need to put that somewhere other than in the terms of service because most people don’t even read those so that’s strike one and strike two is I tried to withdraw when I had 600 in my account and it wouldn’t let me saying it was too big of an entity as I showed in one of the photos . It would only allow me to withdrawal 150 max. And currently I have zero in the account thanks to them rejecting my withdrawal for the reasons I listed above , and telling me I had to then come up with no less than 250 to withdrawal (because they continue to try and claim the max cash out was 100 as I posted above) so upon trying to play that 150 I literally didn’t win a single spin there after hmm what a coincidence ..... and thus parking my balance 0. Now if it would have allowed me to withdrawl and then just forfeit the balance over the max cash out and their "sticky" bonus , there wouldn’t of been any issues minus the fact they claim it’s 100 max not 150 but since it prevented me form doing so and then they tried to screw me switching my birthday on my profile and all the other scam stuff they tried pulling I was forced to try and play with my winnings in order to get back up to the required amount and then miraculously (sarcastic) I hit no wins and ended up with zero just like I’m sure they intended to do all along . It’s clearly a scam and some fishy business going on with them

Micheal, firstly, I would like to emphasize, that you should always read the Bonus T&Cs before claiming the bonus to avoid unpleasant situations like this. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed and many additional (and often important) bonus conditions are mentioned right there. 

I completely understand your frustration, but since you've lost all your winnings, we, unfortunately, cannot help you at this point. We could contact the casino and try to investigate only if there was some balance left.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.