Volta Casino - 플레이어가 상금을 인출하는 데 어려움을 겪고 있습니다.

hello dear forum on August 6 made another deposit to this casino in the amount of 1000 rubles played in the end my winnings amounted to 3000 rubles put on a withdrawal asked support to speed up the withdrawal received an answer that they will try to speed up the evening decided to log into the account but the profile could not be blocked my account verified on July 14th I made deposits only from my verified qiwi wallet when asked why I can’t enter my account, they said some kind of detailed check so far no money has come from the casino and there is no clear answer where my money isn’t and the casino doesn’t have a detailed check date either. to figure it out and take action 10 days have passed

здравствуйте уважаемый форум 6 августа сделал очередной депозит в данное казино в размере 1000 рублей поиграл в итоге мой выигрыш составил 3000 рублей поставил на вывод попросил в поддержке ускорить вывод получил ответ что постараются ускорить вечером решил зайти в аккаунт но так и не смог профиль заблокирован мой аккаунт верифицирован еще 14 июля совершал депозиты только со своего верифицированного киви кошелька на вопрос почему не могу зайти в аккаунт сказали какая то детальная проверка до сих пор деньги из казино не поступали и внятного ответа где мои деньги нет и сроков проверки детальной у казино тоже нет прошу вас разобраться и принять меры прошло уже 10 дней

Dear Dimon1982,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Sometimes casinos decide to do a deeper check during which the account may be temporarily closed. Did you play with a bonus, or only your own funds? Have you received any confirmation from the casino regarding successful KYC verification?

If yes, please forward it to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

all thanks dear forum the problem was solved money was withdrawn

все спасибо уважаемый форум проблему решили деньги вывели

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.