Wager Beat Casino - 플레이어의 보너스 상금이 무효화되었습니다.

Had a deposit bonus and free spins bonus at the same time.

I checked with a customer service agent what my Max bet was and was told $7.99 twice after explaining my situation.

My withdrawl was then declined and winnings voided after they decided I have breached the 20% rule.

They refuse to acknowledge the mistake of their agent and reverse the decision.

Dear Wolf,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about the issue and understand your frustration.

I carefully checked the Bonus Terms on the website, and this is what I found https://www.wagerbeat297.com/en/terms-and-conditions:

„Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 8 NZD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 15 NZD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."

Could you please advise how much was the bonus credited to your account? Ideally, please forward your cashier and game (in Excel format) histories to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Wolf, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wolf.

I am sorry to hear about your trouble.

I would like to invite the casino representative into the case.

Can you please explain to us why Wolf's winnings were voided?

We would like to ask the Wager Beat Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am very sorry, Wolf, the casino is non-responsive. It looks like that the casino closed their business.

Normally, we would recommend you contact the licensing authority. However, this casino was operating without a license, so we can't help you anyhow.

We are closing the complaint as justified. I am sorry that we were unable to help you more.