Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다. 플레이어가 문제가 해결되었음을 확인했습니다.

Hello, I made a deposit of € 50 with a 200% bonus

thus get 50 + 50 + 50 = 150 €. The wagering requirements were € 10,000 (wager), which I met on 12/30/21. The maximum bet was € 2, which was not exceeded. Now I have also requested 2 withdrawals on December 30th, 21st € 1,1000 and € 2,300. Since my account was not yet verified, I did that too. Then the great wait began. On 01/08/22 I was finally able to get my verification by asking in the chat. Since then I have been waiting for my withdrawal to be processed. The status has not changed since 12/30/21. I ask for your help.

Hallo, ich habe eine Einzahlung in Höhe von 50€ mit einem 200% Bonus getätigt

somit 50+50+50=150€ erhalten. Die Umsatzbedingungen waren 10.000€ (Wager) diese habe ich am 30.12.21 erfüllt. Maximaleinsatz waren 2€ welcher auch nicht überschritten wurde. Nun habe ich ebenfalls am 30.12.21 2 Auszahlungen angefordert 1.1000€ und 2. 300€. Da mein Konto noch nicht verifiziert war, habe ich das ebenfalls getan. Dann began das große warten. Am 08.01.22 konnte ich durch fragen im Chat endlich meine Verifizierung erhalten. Seit dem warte ich jedoch auf die Bearbeitung meiner Auszahlung. Der Status ist seit dem 30.12.21 unverändert. Ich bitte um eure Mithilfe.

Dear Tim,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that your account has been marked as verified on the 8th of January? Also, could you please advise if this was your first withdrawal attempt?

Thank you in advance for your reply.

Best regards,

Kristina

the verification was also submitted on December 30th and then confirmed on January 8th, 2022. Yes, it is the first payout in this casino

die Verifizierung wurde ebenfalls am 30.12 eingereicht und am 08.01.2022 dann bestätigt. Ja es handelt sich um die erste Auszahlung in diesem Casino

Thank you for your reply, Tim. Incomplete verification may sometimes cause a delay in the processing of withdrawals, therefore, I would recommend that you wait for at least one more week. I will leave this complaint open and if there is no development within the given time frame, we will intervene. Please, keep us updated and let us know if there is anything new in the meantime. Thank you in advance.

We do it like that. Thank you 😊

Das machen wir so. Vielen Dank 😊

Still no response from the casino. Not even the status was changed to in progress or something similar.

Noch immer keine Reaktion seitens des Casinos. Nichtmal der Status wurde auf in Bearbeitung oder ähnlichem geändert.

Unfortunately I don't get any emails either. I'm usually used to the casino sending me an email that I've made a withdrawal request. Or a confirmation for my account verification. I can see it in the account but I'm a little concerned that problems have arisen. Tech support says everything is fine. I check the spam folder regularly and there is nothing. I get advertising emails that I should pay again. Very strange !!

Leider erhalte ich auch keine emails. Bin es für gewöhnlich gewohnt das mir das Casino eine Email schickt das ich einen Auszahlungsantrag gestellt habe. Bzw. Eine Bestätigung für meine Konto Verifizierung. Sehe es zwar im Konto aber mache mir etwas Sorgen das es da zu Problemen gekommen ist. Der technische Support meint es wäre alles In Ordnung. Spam Ordner kontrolliere ich regelmäßig da ist nichts. Werbe Emails bekomme ich das ich doch wieder Einzahlen soll. Sehr Merkwürdig !!

I think we don't have to let another 2nd days pass in which nothing happens anyway. I have now waited 20 days after the withdrawal request (where there was enough time, i.e. enough working days) and my withdrawal can still be cancelled. For me that means that nobody has even looked at it or initiated something.

Ich denke wir müssen keine weiteren 2. Tage verstreichen lassen in denen sowieso nichts passiert. Ich habe nun 20 Tage nach Auszahlungsantrag (wo genug Zeit bestand sprich genug Werktage) gewartet und meine Auszahlung ist noch stornierbar. Das heißt für mich es hat sich nicht mal jemand angesehen bzw. Etwas in die Wege geleitet.

Thank you very much Tim for your cooperation so far. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tim!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Hello thank you Tomas, yesterday the 300€ payout was set to processed. Haven't received any money yet though. Many greetings

Hallo vielen Dank Tomas, gestern wurde die 300€ Auszahlung auf bearbeitet gesetzt . Habe aber bis lang noch kein Geld erhalten. Viele Grüße

Dear Tim,

Thanks for your reply, I hope you will receive your winnings. Keep us updated.

No response from the casino yet?

Noch keine Antwort vom Casino ?

Hello Tim,

Unfortunately, the casino replies less frequently than we'd hope. However, if the status on your withdrawal changed to 'processed', I believe it's only a matter of time you'll receive your winnings. Let us know if anything changes.

I've been waiting for more than 3 weeks now, I think it's a pity that this is taking so long, especially since it's only been so long since the first payment has been processed. I'm afraid I'll have to wait a long time for the second one.

Ich warte nun schon über 3 Wochen finde es sehr schade das dies so lange dauert zumal ja bis lang nur die erste Auszahlung auf bearbeitet ist. Habe die Befürchtung das ich auch auf die zweite noch sehr lange warten muss.

The first 300€ just arrived, now I'm still waiting for 1000€ which were shown as completed today

Die ersten 300€ kamen eben warte nun noch auf 1000€ die heute als ausgeführt angezeigt wurden

Just got everything. Thank you for your help 🥳 can be closed

So eben alles erhalten. Vielen Dank für eure Mithilfe 🥳 kann geschlossen werden

I am glad to hear you received your winnings, Tim! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.