Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

I am wild pharaoh alex12552. Won 930 euros on 5/12/22 no money so far

Ich bin wildpharao alex12552. Habe am 12.5.22 930 Euro gewonnen bis jetzt kein geld

Dear valentinagetz20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is not my first withdrawal and I am fully verified

Das das ist nicht erste meine Auszahlung und ich bin vollständig verifiziert

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EXAMINATION

Account fully verified.

Your account is fully verified. If we need anything else we'll let you know

account is vecified

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ÜBERPRÜFUNG

Konto vollständig verifiziert.

Ihr Konto ist vollständig verifiziert. Wenn wir noch etwas brauchen, lassen wir es Sie wissen

konto ist vezifizirt

I have a question I write to you all day sometimes several times and they always block you and say the money has been paid out it will come soon but it hasn't been there since May 12th 5th I've been waiting for it and it's still not there When do I get the money, now make sure I get it

Ich habe eine Frage ich schreibe den den ganzen Tag manchmal mehrere Male und die blockieren immer einen und sagen das Geld ist ausgezahlt das kommt bald kommt bald aber es ist nichts da seit 12. 5 mai warte ich da drauf und das ist immer noch nicht da wann bekomme ich denn das Geld kümmern Sie sich jetzt darum dass ich das bekomme

Have you already learned something? Please answer me back

Haben sie schon was erfahren. Melden Sie sich bitte

Can you give me an answer too please

Können sie mir auch eine Antwort gebenbitte

I asked wildpharao support today when will the money be transferred, that's already 6 weeks. Support blocked me right away

Ich habe heute wildpharao support gefragt wann wird das Geld überwiesen das sind schon 6Wochen. Support hat mich glech blockiert

Thank you for your reply, valentinagetz20. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

The payout has been processed since 23.5.22 if I ask when the money will be paid out, I will be blocked immediately. I get no reply to email

Die Auszahlung ist verarbeitet seid 23.5.22 bei nachfragen wann wird das Geld augezalt werde ich gleich gesperrt. Auf E-Mail kriege ich keine antwort

Thank you very much valentinagetz20 for your reply. I will now transfer your complaint to my colleague Štefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear valentinagetz20,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Have you heard from wildpharao about my payout? It's been almost 2 months

Haben Sie was erfahren von wildpharao von meine Auszahlung. Sind schon fast 2 Monate

Dear valentinagetz20,

unfortunately, we haven't heard from Wild Pharao Casino regarding your withdrawal.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear valentinagetz20,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan