Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

I have been waiting for my money since May 15 and I have written to both chat support and support which has to do with payout 30 times with no answer left

Jeg har ventet på mine penge siden den 15 maj og jeg har skrevet til både chat support og support som har med udbetaling at gøre nok 30 gange uden svar tilbage

Dear sus33,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I sincerely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

I have sent to his mail address

Regards Sussi

Jeg har sendt til sin mail adresse

Mvh Sussi

Dear sus33,

Could you please forward a screenshot of your cashier history where the payment of €440 from the 15th of May would be visible? Thank you.

I have sent it to your mail

Mvh S ****

Jeg har sendt det til din mail

Mvh S****

Dear sus33,

Thank you very much for the forwarded screenshot.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.