Wild Pharao Casino - 플레이어의 탈퇴가 지연되었습니다.

I used one of the numerous 100% bonuses and implemented at the end I had 901 € in the account, unfortunately this amount is not paid out. In the chat you are always put off you should wait. I have already carried out a verification and the withdrawals were made without any problems.

Ich habe einen der Zahlreichen 100% Bonis benutzt und umgesetzt am ende hatte ich 901€ auf dem Konto, leider wird dieser Betrag nicht ausgezahlt. Im Chat wird man immer weiter vertröstet man solle warten. Eine Verifizierung habe ich bereits durchgeführt und die Auszahlungen vorher wurden ohne Probleme durchgeführt.

Dear Marco1409,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you submitted 2 complaints about the same casino. The text is the same, but dispute values are different. Do I understand correctly, that you have two pending withdrawals - one in the amount of €901, and the second one in the amount of €112?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, that's right until this morning, both payouts were open. Today the € 901 was paid out after I was put off for days and opened the complaint here. Now the payout of € 112 is still pending.

Hallo das ist richtig bis heute morgen standen beide Auszahlungen offen heute wurden die 901€ Euro ausgezahlt nach dem ich Tage lang vertröstet wurde und hier die Beschwerde eröffnet habe. Jetzt steht noch die Auszahlung von 112€ aus.

Thank you very much for your reply and update, Marco1409. Since the first withdrawal was successfully processed, I believe it is only a matter of time before you receive the second withdrawal. I would recommend you wait for a few more days. I will keep this complaint opened and if there is no development, please let us know and we will intervene.

Dear Marco1409,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Marco1409 confirmed in his second complaint that he has received winnings from this one. Therefore we marked this complaint as resolved.