WildTornado Casino - 플레이어의 자금이 압수되었습니다.

I have deposited money with no bonus, so i could withdrawl immediately. Then I came to 400 dollars, and suddenly I see they change my money to bonus mone, which needed wagering, then I cancel this bonus and suddenly money also dissapear from account. I contacted them and tell them about problem, since then, they redeposited this money which vanish from account, but i still couldnt withdrawl because it needed wagering. Dont know why??? So I worked to make wager, but didnt last and spend all money. But I was scammed, since i couldnt withdrawl my money. They admited it was their fault to change to wagering money, but couldnt do anything in favor for me. Yes I would like to wrote complaint, because thats my money and they lied and scammed me.

Dear Joza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This situation is really unfortunate, but since you lost the money you wanted to withdraw, we are unable to assist you further. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. 

Technical glitches like this can occur from time to time, but now I can only recommend you contact us immediately when something like this happens before you wager your funds.

If there is anything else we can help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

Dear Joza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What should i response if you said you cannot do anything about cheating and lying platform?

Thank you for your reply, Joza. As I explained, we unfortunately cannot help because you lost your winnings and didn't get in touch with us in time. We would really like to help, but at this point, we are unable to do so.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.